Following our last communication I eventually got an email advising me that a new BT Vision box and viewing card were being sent to me and that I would then be able to view BT Sport via DTT, channels 57-59.
please see above in thread where I update the thread with what BT have done i.e. send out new box (exactly the same as the one I've got!) and new BT Viewing Card. So it would appear (although noone has actually told me this) that although I am BT Infinity customer I cannot receive multicast channels! like I said this is just an assumption based on the sending out of another box and viewing card and a promise that I will now be able to receive BT SPort through channels 57-59.
I have it all set up and can see the channels in the EPG guide, I have re-activated the card online and when I select either channel 58 or 59 to view, screen remains black and it says on screen Please wait while we activate your viewing card...
Any idea how I get my card activated? and just simply get watching BT Sport 1/2 on channels 58 and 59.
Btw middleware version on the new box identical to previous box!!! Go figure!
Please bear in mind, that Stephanie is very unlikely to see your posts. You need to reply to the original e-mail from the moderation team, making sure that you keep the tracking number intact.
This is to ensure that all issues are properly tracked, in accordance with BT quality control requirements, and if any disputes arise, a full audit trail is available.
Hi - I had replied to the original email relating to provision of the replacement box etc.... All of which related to my original complaint reference - I have three different complaint references. The third of which was logged on 30th August at StephanieG suggestion and in fact as yet has not been responded to or acknowledged by email in any way!
So where else am I going to post an update to complaint incident # 130830-****** to? When I haven't had an email acknowledgment of the incident to reply to?
Just when you thought it couldn't get any worse!
I have asked a moderator to provide assistance. They will post an invite on this thread, giving you a link, so you can contact them.
I am sorry that you haven't had a reply to your email. I have checked our queue and I can see your details are there. I'll make sure that we get this picked up as soon as possible.
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mine took 6 weeks to get sorted, a top bloke from BT care on twitter solved my problem after the numptys in india sent an engineer round and had me doing all sorts of tests on my box.it turned out my vision box wasnt capable of receiving sport so now I have a new one and all is good