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evansliz29
Beginner
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Message 1 of 6

BT Sports on Sky Q mini box

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Hello! Hoping for help since i’ve read some similar posts on this topic here.

I recently upgraded to Sky Q. BT Sport stopped working so I had to call BT to reactivate this. All fine. Annoyingly, I want to watch BT Sports on the TV which has the mini box so last week I called BT to add this and pay the additional fee.

After multiple calls (getting transferred department to department) and using the online chat many times, it’s not working. They told me to wait 48 hours and they would call me but that time has now passed and it isn’t working and I haven’t received a call. I can’t face another evening on the online chat tonight!

Please could someone help?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Sports on Sky Q mini box

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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evansliz29
Beginner
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Message 3 of 6

Re: BT Sports on Sky Q mini box

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Thank you
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Moderator
Moderator
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Message 4 of 6

Re: BT Sports on Sky Q mini box

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Hi @evansliz29 I'm really sorry about the problems you've had getting BT sport on your second box, please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 5 of 6

Re: BT Sports on Sky Q mini box

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Hi @evansliz29

Thanks for taking the time to chat with me this afternoon.

I'm pleased to have helped get an order placed to add BT Sport on your Sky Q mini box.  As this is sorted I'll go ahead and close things off from here, as agreed.  Enjoy the rest of your weekend.

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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RK2
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Message 6 of 6

Re: BT Sports on Sky Q mini box

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Same issue. Had sky q install done today. Spent 30 mins on phone, told would start working on main box and mini box within 2 hours (I had multi room on old sky box for bt sport). Called back six hours later. First guy had managed to delete me as a customer.! 45 minutes on phone with 4 different people and told again all will work in two hours. Midnight now. Not working. Ridiculous. Please help
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