We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I am having the same problem and have spent a lot of time on a chat and on the phone trying to get to the bottom of this. It is very frustraitung to see many other epople having problems and many getting fixed BUT mine can't for some reason.
Solved! Go to Solution.
Welcome to the Community and thank you for posting. You should be able to register up to 4 devices on the BT TV app. When you’ve reached your device limit, you can register a new device once every thirty days.
You can find out more here - BT TV App, managing your devices
When was the last time you deleted or added a device to the app?
hi, I have no devices reg'd. I have not had any for months as I deleted them all. I now have 4 'padlock' boxes.
I had problems when I changes my iphone which also coincided with an upgrade to the BT-TV package