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jrat
Beginner
408 Views
Message 1 of 9

BT TV App - Cannot Register ANY Devices!

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I am having the same problem and have spent a lot of time on a chat and on the phone trying to get to the bottom of this. It is very frustraitung to see many other epople having problems and many getting fixed BUT mine can't for some reason.

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8 REPLIES 8
PaddyB
Moderator
Moderator
387 Views
Message 2 of 9

Re: BT TV App - Cannot Register ANY Devices!

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Hi @jrat,

Welcome to the Community and thank you for posting. You should be able to register up to 4 devices on the BT TV app. When you’ve reached your device limit, you can register a new device once every thirty days.

You can find out more here - BT TV App, managing your devices 

When was the last time you deleted or added a device to the app?

Thanks,

Paddy

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jrat
Beginner
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Message 3 of 9

Re: BT TV App - Cannot Register ANY Devices!

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hi, I have no devices reg'd. I have not had any for months as I deleted them all. I now have 4 'padlock' boxes.

I had problems when I changes my iphone which also coincided with an upgrade to the BT-TV package

 

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DarrenDev
BT Sport Expert
342 Views
Message 4 of 9

Re: BT TV App - Cannot Register ANY Devices!

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Sorry about that @jrat - sometimes accounts get stuck, but we've yet to work out why.
With your permission, I'd be happy to take a look and reset this for you. Just send me a DM with the BT ID (username) that you're logged into the app with.

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jrat
Beginner
293 Views
Message 5 of 9

Re: BT TV App - Cannot Register ANY Devices!

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many thanks PM sent 🙂
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DarrenDev
BT Sport Expert
284 Views
Message 6 of 9

Re: BT TV App - Cannot Register ANY Devices!

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That's your account now reset @jrat, so you can re-allocate devices to slots.  Sorry for the inconvenience.

jrat
Beginner
274 Views
Message 7 of 9

Re: BT TV App - Cannot Register ANY Devices!

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Top man... many thanks for your speedy resolution
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daisyblake1994
Beginner
226 Views
Message 8 of 9

Re: BT TV App - Cannot Register ANY Devices!

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I am having this problem when trying to register my phone 

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DarrenDev
BT Sport Expert
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Message 9 of 9

Re: BT TV App - Cannot Register ANY Devices!

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Check your messages @daisyblake1994 - I've replied, as I can't find an eligible subscription on your login.

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