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KPM
Beginner
1,589 Views
Message 1 of 7

BT TV App Extra

I see on my bill I am now paying £5 per month for BT TV App EXTRA - how do I cancel this as I am not sure how its appeared on my account and I would never watch sport on my phone 

thanks

KPM

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6 REPLIES 6
NeilO
Moderator
Moderator
1,579 Views
Message 2 of 7

Re: BT TV App Extra

Hi @KPM welcome to the community and thanks for posting, do you cast or watch the BT TV app on a large screen device? The BT TV App Extra subscription is needed if you watch the BT TV app on a large screen.

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KPM
Beginner
1,566 Views
Message 3 of 7

Re: BT TV App Extra

hi NeilO

no I didn't - all I would like to do is cancel the BT TV App EXTRA facility that is now on my monthly account. So my question is how do I go about cancelling this option and just keeping BT TV only 

thanks

KPM

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NeilO
Moderator
Moderator
1,543 Views
Message 4 of 7

Re: BT TV App Extra

@KPM I'll send you a private message so you can get in touch with the moderation team.

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KPM
Beginner
1,532 Views
Message 5 of 7

Re: BT TV App Extra

hi 

I tried to send you a private message but it didn't go - I think it said you where not set up ?

thanks

kevin

 

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Matt-S
Moderator-Retired
1,509 Views
Message 6 of 7

Re: BT TV App Extra

Hi @KPM,

Sorry about that, I have sent you a private message if you want to reply to me I will get it put into our queue 🙂

Thanks

Matt

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KPM
Beginner
1,493 Views
Message 7 of 7

Re: BT TV App Extra

Hi

this is mega complicated - all I want to do is cancel a service cant I speak to a human being ?

thanks

kevin

 

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