BT TV App Extra

[KPM]

I see on my bill I am now paying £5 per month for BT TV App EXTRA - how do I cancel this as I am not sure how its appeared on my account and I would never watch sport on my phone 

thanks

KPM

[NeilO]

Hi @KPM welcome to the community and thanks for posting, do you cast or watch the BT TV app on a large screen device? The BT TV App Extra subscription is needed if you watch the BT TV app on a large screen.

[KPM]

hi NeilO

no I didn't - all I would like to do is cancel the BT TV App EXTRA facility that is now on my monthly account. So my question is how do I go about cancelling this option and just keeping BT TV only 

thanks

KPM

[NeilO]

@KPM I'll send you a private message so you can get in touch with the moderation team.

[KPM]

hi 

I tried to send you a private message but it didn't go - I think it said you where not set up ?

thanks

kevin

[Matt-S]

Hi @KPM,

Sorry about that, I have sent you a private message if you want to reply to me I will get it put into our queue 🙂

Thanks

Matt

[KPM]

Hi

this is mega complicated - all I want to do is cancel a service cant I speak to a human being ?

thanks

kevin