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Manus99
Aspiring Contributor
550 Views
Message 1 of 7

BT TV App Extra

I have recently upgraded my TV package from Entertainment Extra with the BT Sport pack to the new Big Sport package with Now TV.
I had an email that listed the services that have stopped post-upgrade which include "Free BT TV App Extra".
As I understand it this allows me to watch the BT TV App on 4 devices which include my Amazon Fire TV box & stick.
Although it says the service has stopped I still have access to the BT TV App through my Amazon devices. Is this an oversight on BT's part which could mean that it could cease at any time, or has this facility been incorporated into the new package?
If I try online to add BT TV App Extra there is a page which talks about it, but the link to get BT TV App Extra only takes me to the  BT Shop where I can buy more physical devices.
Has anyone else experienced this?
Will I be able to continue to use the BT TV and BT Sport apps on my Amazon devices?
Can anyone shed any light on this for me?

 

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6 REPLIES 6
ozsat
Recognised Expert
543 Views
Message 2 of 7

Re: BT TV App Extra

BT App Extra is 4 devices - without BT App Extra you still get 2 device slots to regster - https://www.player.bt.com/#/settings/managedevices 

You can then register either 2 or 4 devices to use BTTV app.

You can have more devices than that setup for BTSPORT app but only 2 can use it at once. These don't have to be registed as they just login.

Does that explain it?


@Manus99wrote:

I have recently upgraded my TV package from Entertainment Extra with the BT Sport pack to the new Big Sport package with Now TV.
I had an email that listed the services that have stopped post-upgrade which include "Free BT TV App Extra".
As I understand it this allows me to watch the BT TV App on 4 devices which include my Amazon Fire TV box & stick.
Although it says the service has stopped I still have access to the BT TV App through my Amazon devices. Is this an oversight on BT's part which could mean that it could cease at any time, or has this facility been incorporated into the new package?
If I try online to add BT TV App Extra there is a page which talks about it, but the link to get BT TV App Extra only takes me to the  BT Shop where I can buy more physical devices.
Has anyone else experienced this?
Will I be able to continue to use the BT TV and BT Sport apps on my Amazon devices?
Can anyone shed any light on this for me?

 


 

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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Manus99
Aspiring Contributor
512 Views
Message 3 of 7

Re: BT TV App Extra

Yes that helps, as it's re-assuring I can still use the Amazon devices, however it doesn't tell me why I still seem to have more than 2 devices registered. I guess I will wait and see what happens and hope I can add it back in if the facility disappears.

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DarrenDev
BT Sport Expert
502 Views
Message 4 of 7

Re: BT TV App Extra

BT TV App Extra is required to watch BT TV content on Amazon Fire TV / Stick, but it's not required for Now TV.

With subscription content coming from the Now TV app, the BT TV App Extra subscription is only required to watch AMC or any BT TV purchases on large screen devices.  For BT Sport, there's the BT Sport app on Amazon Fire.

You've mentioned that the order says you're losing "Free BT TV App Extra", but the BT TV App Extra subscription comes in many different guises so it's possible that you now have a different variant of it as part of your new subscription.

Manus99
Aspiring Contributor
489 Views
Message 5 of 7

Re: BT TV App Extra

So it's not very clear is it?
The only BT TV Content I'm bothered about is BT Sport channels and Eurosport channels (part of Big Sport) but I want to be sure I can access these on the Amazon devices.
I will also want to use the Now TV app access to the Sky Sports channels via the Now app, but assume that I can do that on whatever device the Now App is available on?

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ozsat
Recognised Expert
486 Views
Message 6 of 7

Re: BT TV App Extra

I will be going for BT Sports only -  Eurosport app can be haggled for £19.99pa which gives you various 'extra' streams too.

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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DarrenDev
BT Sport Expert
474 Views
Message 7 of 7

Re: BT TV App Extra

Agree, it's not very clear. Sorry about that - this mix of old and new subscriptions is painfully confusing.
With your permission, I'd be happy to take a look at your account and confirm whether you're eligible for App Extra, and thus it's likely to remain on your account (and not just there as an error),
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