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Hooba
Aspiring Contributor
426 Views
Message 1 of 5

BT TV App HD Channels

Anyone have any ideas what's up with streaming HD content through the BT TV App?

On Apple TV I can no longer stream live channels through the BT TV app. I get error LP802 (which is nonsense). Was fine yesterday. Catch up via the Apple TV BT TV app is still fine (hence why LP802 "not connected to internet" is nonsense).

Switching to the BT TV app on iphone, I can stream BT Sports 1 (Standards Definintion) fine, but I no longer have that option for BT Sport 1 HD. If I try I am informed to watch on my BT box. This wasn't the case last time I tried.

What gives? 

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4 REPLIES 4
Hooba
Aspiring Contributor
364 Views
Message 2 of 5

Re: BT TV App HD Channels

So I guess it's just me that can no longer steam live TV through the BT TV app. Other than the Comedy channel. Bizarre.

I have two appleTVs and the same problem on both, despite it working fine for weeks beforehand. It's not exactly a deal breaker as I also have 2 BT TV boxes .... but disappointing all the same. And really odd that on iphone I can stream SD Sports channels, but HD no longer available.

I absolutely refuse to raise this with Live chat .... I've been on that endless merry-go-round before and value my sanity too much to go there again. I'll just write it off as a good effort from BT that appears to have broken 6 weeks later.

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Kilgeever53
Aspiring Contributor
233 Views
Message 3 of 5

Re: BT TV App HD Channels

Today added HD to package.
Have superfast BB.
Everything fine on TV (Samsung smart TV).
Working on BT sport app.
BUT...on the BT mobile TV app I get a message telling me to go to my TV for HD version etc.
Strange I think. ( Or is it quite normal....weird but normal)?
I means an unnecessary switching from TV app for History HD, to Sport app for live football...or drive home to watch on TV.
Beginning to doubt my sanity.
Any ideas welcome .. apart from appointment with go.
Thanks, Harry
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Distinguished Guru
Distinguished Guru
217 Views
Message 4 of 5

Re: BT TV App HD Channels

Hi @Kilgeever53

a list of the channels   that can be available  (ie if you have subscribed)  to watch on the BT TV app is  listed at

http://bt.custhelp.com/app/answers/detail/a_id/58984/~/channels-available-on-the-bt-tv-app

 

I believe tha the BT Tv App has a Live TV tab which typically has a Watch BT Channels  section and a Full Tv Listings  so I suggest  you use the Watch BT Channels if you intend to watch a live stream programming  on your mobile device.  For (BT Sport) live viewing on the mobile device it is often a better experience if you you use the BT Sport app as the Enhanced player features of that App are available for many of the events, plus some live content is streamed only on the BT Sport App rather than on  linear BT TV Sport channels on BT TV devices.

For setting recordings (on your Youview box)  the Full TV Listings section is best used as you can then select the channel SD or HD  that you wish to record on. 

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Kilgeever53
Aspiring Contributor
205 Views
Message 5 of 5

Re: BT TV App HD Channels

Thank you for the prompt, detailed suggestion. Perhaps I'm confused by the plethora of choices.. Will try as you explain.
Thanks for the help.
Harry
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