I am having the same problem ie would like to register a device and my phone is currently showing the 1 and 2 are locked and saying that "This device isn't currently registered". Please advise how I should proceed. Thanks
Welcome to the Community and thanks for your post! I have moved your post to start your own thread.
I'm sorry for the problems you're having managing your devices on the app. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages