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Message 1 of 7

BT TV app crashes on Fire TV when attempting to login

Fire TV Home 6.1.6.0-729

BT TV 1.0.19

App crashes when I try and login. This can happen anytime after clicking on the login button when the app launches, but always occurs due to a click with the remote control.

Sometimes I can enter my user id before it crashes, sometimes only 1 letter. After crashing the app will usually crash on launch or when I click login.

Clearing the cache, uninstalling etc gets me back to the same issue again.

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6 REPLIES 6
andyhoyle
Aspiring Contributor
218 Views
Message 2 of 7

Re: BT TV app crashes on Fire TV when attempting to login

I'm having the same issue. Tried reinstalling, but the same thing happens. 

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Tezz
Contributor
206 Views
Message 3 of 7

Re: BT TV app crashes on Fire TV when attempting to login

I have the app on Apple TV, it’s not crashed on that.

 

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ozsat
Expert
171 Views
Message 4 of 7

Re: BT TV app crashes on Fire TV when attempting to login

Just tried my 4K/HDR Firestick and the BTTV app is running fine.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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157 Views
Message 5 of 7

Re: BT TV app crashes on Fire TV when attempting to login

I've just checked 2 devices.
Fresh install on an older Fire TV (the small square dongle), works fine.
Fresh install on FireStick 4k, crashes as described previously.

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Moderator
Moderator
137 Views
Message 6 of 7

Re: BT TV app crashes on Fire TV when attempting to login

Hi @dealingwithclowns and @andyhoyle I'm sorry to see you're having problems logging into the BT TV app on your Fire TV Device. If you get in touch with the app team on this email address tv.apps@bt.com they'll be able to assist you. Post back and let me know how you get on.

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MattDee
Newbie
101 Views
Message 7 of 7

Re: BT TV app crashes on Fire TV when attempting to login

Thanks for this - I too have the same problem. As no-one has posted back any fixes, I have just contacted this email address too

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