cancel
Showing results for 
Search instead for 
Did you mean: 
GBR
Beginner
278 Views
Message 1 of 3

BT TV app extra

Go to solution

Got an email saying I asked for  my BT TV app extra service and large screen service to be stopped. Now I can't download any content off line. I have tried the online chat service who have been much use as a chocolate teapot. I never requested for these services to be de-activated.

How can I get this re-activated since it is part of my package (Max 4K sport)

Many thanks,

Gary

0 Ratings
Reply
2 REPLIES 2
Moderator
Moderator
257 Views
Message 2 of 3

Re: BT TV app extra

Go to solution

Hi @GBR,

Welcome to the community and thank you for posting. I'm sorry your BT TV App Extra isn't working. I'll be able to get this sorted for you. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
222 Views
Message 3 of 3

Re: BT TV app extra

Go to solution

Hi @GBR 

Thanks for taking the time to send us over your details.

I have placed an order to get your BT TV App extra service working again.  Can you check it when you get the chance and post back to let me know please?

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply