Solved: Re: BT TV web player app

Ericthered61 · ‎05-01-2019

Hi All ........ can any body help to download

BT TV web player app

I press the play on the programe required on trhe tv guide but it doesn't prompt me to download.

zulu17 · ‎06-01-2019

Hi @Ericthered61

welcome to the community

Can I clarify that it is this

http://bt.custhelp.com/app/answers/detail/a_id/62356/~/downloading-the-bt-tv-web-player-app

which you are attempting or expecting ?

or is it that you are expecting to be able to dowmload for later offline viewing some BT TV content ?

I think the bt web player app download is offered on the first access and can be declined or accepted - is it possible that the download was initially declined ?

Ericthered61 · ‎06-01-2019

Hi zulu17 ..... thanks for the reply, yes I think the link was declined but, have now decided to accept if that is possible. is the a way?

JohnC2 · ‎08-01-2019

Hi @Ericthered61 Try Watch BT TV on the Go and you should be able to install the BTTV App from there.

Cheers
John

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zulu17 · ‎08-01-2019

Hi @JohnC2 I believe the link you've suggested only provides links to download the BTTV app from Google Play and Apple App Store ,

I believe @Ericthered61 needs the Windows BT Tv web player but having previously declined to install it is not seeing a prompt to install when selecting a BT Tv programme to play once they have logged on to BT TV on their browser.

Ericthered61 · ‎08-01-2019

Hi zulu17 ... yep, you are correct. Its for windows I need. Thanx

JohnC2 · ‎08-01-2019

Hi @Ericthered61 sorry about the confusion.

Can you try the following: log into your BTID and go to https://home.bt.com/ then go to the TV guide. Select the option to "Watch BT channels" and select a program to watch and see if this gives you the pop up to install the player.

Cheers
John

	Community Moderator	JohnC
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Ericthered61 · ‎08-01-2019

Hi John .... followed your instructions on selecting a programme it asks "watch now" have tried to click and double click on it nothing happens. Thanx Eric

JohnC2 · ‎09-01-2019

Hi @Ericthered61 I suggested that as I tried it myself but I was using a different browser to what I usually use. I've checked into this again and can you clear your cookies and cache and try again. It is very likely that there is a cookie stored that shows you have visited before and declined the download. Once you clear these it should think you are a new visitor to the site and offer the download option again.

Cheers
John

	Community Moderator	JohnC
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Ericthered61 · ‎09-01-2019

Hi ... thanx to JohnC2 and zulu17 all sorted and up and running ... thanx again for your help.