Hi @Ericthered61 Try Watch BT TV on the Go and you should be able to install the BTTV App from there.
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
 |  | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Ericthered61 sorry about the confusion.
Can you try the following: log into your BTID and go to https://home.bt.com/ then go to the TV guide. Select the option to "Watch BT channels" and select a program to watch and see if this gives you the pop up to install the player.
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
| | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Ericthered61 I suggested that as I tried it myself but I was using a different browser to what I usually use. I've checked into this again and can you clear your cookies and cache and try again. It is very likely that there is a cookie stored that shows you have visited before and declined the download. Once you clear these it should think you are a new visitor to the site and offer the download option again.
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
| | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
