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olley
Aspiring Contributor
674 Views
Message 1 of 39

i have following error with BT TV when trying to open  using windows 10

There's been a problem Sorry there's been a problem playing this programme, please re-start your browser and try again. (WP012) Close this page

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38 REPLIES 38
stereohaven
Aspiring Expert
649 Views
Message 2 of 39

Re: BT TV

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According to  BT this is a Silverlight related error, instructions are as follows:

Try refreshing the page and attempting the action again.

If this doesn’t work, you may need to update your version of Silverlight. For information on the latest versions and how to do it, go to www.microsoft.com/getsilverlight

You may need to look at using a different browser though as I believe support for Silverlight ended many months ago.

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olley
Aspiring Contributor
622 Views
Message 3 of 39

Re: BT TV

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Thank you ,no I have done all the steps deleting Silverlight etc , have even reinstalled windows 10 ,I just don't understand why it doesn't work,  also regarding Silverlight all the demos work Netflix work, bt sport works ,just cannot get bt TV to work on my desktop which is running windows 10 1903 pro    

olley
Aspiring Contributor
622 Views
Message 4 of 39

Re: BT TV

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Thank you ,no I have done all the steps deleting Silverlight etc , have even reinstalled windows 10 ,I just don't understand why it doesn't work, also regarding Silverlight all the demos work Netflix work, bt sport works ,just cannot get bt TV to work on my desktop which is running windows 10 1903 pr

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V_Meldrew
Recognised Expert
604 Views
Message 5 of 39

Re: BT TV

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Have you downloaded and installed the BT TV player available from your BT Dashboard ?

 

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olley
Aspiring Contributor
593 Views
Message 6 of 39

Re: BT TV

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Yes downloaded install from ,https://www.player.bt.com/#/home

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olley
Aspiring Contributor
531 Views
Message 7 of 39

Re: BT TV

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I have reinstalled Silverlight and its working have run all the demos and tests and it works netfix works I just keep getting

 There's been a problem

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olley
Aspiring Contributor
530 Views
Message 8 of 39

Re: BT TV

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I've also tried all browsers any  help appreciated,

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V_Meldrew
Recognised Expert
516 Views
Message 9 of 39

Re: BT TV

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What version of the TV player are you running? I'm running 1.0.0.25 and it works fine Chrome.

Updating Silverlight on your PC will make absolutely no difference whatsoever.

This is because not all browsers support Silverlight, however it is used to deliver content to your PC, this is where the BT TV player comes into play - it's basically a Silverlight client which will work with (I believe) most browsers.

So when you update Silverlight on your PC you are not updating the BT TV player nor are you addressing the problem.

Check you are at least running version 1.0.0.25 or a later version if there is one (I'm not a serial software updater, I subscribe to the theory 'If it aint broke don't fix it').

If you are running the version above or later then try uninstalling it, restart your PC, clear cookies, re-install, restart and try again 

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olley
Aspiring Contributor
493 Views
Message 10 of 39

Re: BT TV

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Thank you its  v3.1.17

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