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John-Graveling
Aspiring Contributor
908 Views
Message 1 of 8

BT app

Hello

Why is it that the bt app won't play , saying I have reached maximum number of device's? One day it plays next it doesn't.  When I check devices I only have 4 and chromecast is registered twice,  how does this happen? 2nd time I have had this happen ....doing my head in !!

Screenshot_20200905-135746_BT TV.jpg

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7 REPLIES 7
SpiderPig
Aspiring Expert
905 Views
Message 2 of 8

Re: BT app

@John-Graveling 

Wonder if your Chromecast has done an update and now the BTTV app thinks it's a new device?

 

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DarrenDev
BT Sport Expert
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Message 3 of 8

Re: BT app

What device is telling you it can't be used @John-Graveling ?

Chromecast appearing twice would suggest that your device was factory reset some time between August 13th and 22nd. Delete the older one and that space will become available for use again on September 21st (30 days after a device was last added).

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John-Graveling
Aspiring Contributor
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Message 4 of 8

Re: BT app

But should play now, 4 devices are ok . It's not playing from my phone , casting to chromecast 

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DarrenDev
BT Sport Expert
864 Views
Message 5 of 8

Re: BT app

Agree it should play on the Chromecast ok now, unless it has been reset again since August 22nd
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zulu17
Distinguished Guru
Distinguished Guru
839 Views
Message 6 of 8

Re: BT app

Is it a   plug in Chromecast or is it a TV with a builtin Chromecast ?

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John-Graveling
Aspiring Contributor
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Message 7 of 8

Re: BT app

Plug in type,  I do remember now re setting the chromecast because it would not pick up the cast , so if I do this it registers as another even though it is the same one?

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DarrenDev
BT Sport Expert
781 Views
Message 8 of 8

Re: BT app

Afraid so @John-Graveling - the device generates a new ID for itself when it is reset, so BT TV sees it as a new device.

If you send me a private message with your BT ID and BT Account number, I can reset your device slots to allow you to use your Chromecast straight away.

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