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Aspiring Contributor
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Message 1 of 4

BT sport 1 not working

Previously I had all BT sport channels working fine on youview but suddenly it cannot find BT sport 1. all other BT sport channels work fine but not BT sport 1, any ideas?

 

Thanks


Rob

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Moderator
Moderator
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Message 2 of 4

Re: BT sport 1 not working

Hi @robh54 Sorry you cannot get BT Sport 1 at the moment. Do you get any error code showing? 

 

Would be be possible that the channel has been added to your "Hidden Channels" list in error? If so try this:

Go to the TV guide, then press the YELLOW button on your remote
Enter your YouView PIN
Press the RED button (not the red R button for recording) and this will restore any hidden channels

 

Post back and let me know how you get on.

 

cheers

John

 

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Aspiring Contributor
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Message 3 of 4

Re: BT sport 1 not working

Yes i get IPC6023, tried resetting the box, router etc. but no joy.

 

According to the guide I have no hidden channels.

 

Hope that helps

 

Thanks

 

Rob

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Moderator
Moderator
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Message 4 of 4

Re: BT sport 1 not working

Hi @robh54 Thanks for posting back that information.

 

It's strange that it is the only channel affected. Drop us over your details and we will be happy to look into what's going wrong here. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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