BT sport HD channels not longer accessible... IPC6001 error

[hellothere19]

I  had a fault on my tel line this week which BT repaired by Wednesday. However since my phoneline has been repaired I do not longer receive the BT sport channels in HD that I subsribe too. I get error ICP6001

I restarted the router and the YouView box, but that hasn't solved the problem

Any recs?

thank you

[NeilO]

@hellothere19 can you follow 2nd step below and make sure the software version on your box is up to date? Post back to let us know how you get on.

Try to access the BT Player, press the Home (or YouView) button, then scroll to and select BT Player

1. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your set top box, using the power switch on the back
   • Now check if you still receive the error
2. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
3. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

[hellothere19]

H I did all of the above but still I don't receive BT sport channels

[NeilO]

@hellothere19 sorry about that, thanks for trying those checks. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

[hellothere19]

Hi Neil

When I click on your profile, I only see a blank popup?