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Beginner
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Message 1 of 9

BT sport HD package

I’m on the BT sport HD package (started about 2016) and recently all the sports channels have disappeared. Have they removed this package as they don’t seem to have reduced what they’re charging me??? I still have the BT sport App. Is this still free or am I about to start having to pay for this as well??

thanks

dave

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8 REPLIES 8
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BT Sport Expert
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Message 2 of 9

Re: BT sport HD package

Where have the channels disappeared from Dave?
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Beginner
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Message 3 of 9

Re: BT sport HD package

What used to be sport on the channels accessed through the guide is now just a black screen.  No notice that these channels are now unavailable or require a subscription. Just a black screen

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BT Sport Expert
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Message 4 of 9

Re: BT sport HD package

I assume this is on your BT set top box? Have you tried rebooting it?
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Beginner
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Message 5 of 9

Re: BT sport HD package

Yes on the seat top box. Tried rebooting that and also my router. All channels are pretty sketchy and it takes a long time for the set top box to warm up

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BT Sport Expert
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Message 6 of 9

Re: BT sport HD package

Something isn't quite right @Davebignell - our records indicate that your box hasn't been online since July 8th. How is your box connected to the internet? Is there a cable connecting them directly? Or are they connected using Powerline Adapters? If the latter, you may also need to restart them too.
Try launching BT Player on the box - does that also show an error?
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Beginner
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Message 7 of 9

Re: BT sport HD package

Connected through BT adapters. Tried restarting both of those and no change.  Clearly internet is working as I can access all the appraisal through the BT box.  Accessed sport through BT Tv but obviously this doesn’t show anything live.  Not exactly helpful for something like final day of the season. It seems either my package has changed and I no longer get sport (despite paying exactly the same as when I did get the sport) or there’s something wrong with the box

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BT Sport Expert
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Message 8 of 9

Re: BT sport HD package

I can see your box online now @Davebignell, and I can see that your account should still allow you to watch all the BT Sport channels. I've raised a ticket for one of our specialists to take a look - someone will be in touch shortly.

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Beginner
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Message 9 of 9

Re: BT sport HD package

Thanks. I’ll wait to hear from someone

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