BT sport app ID006 error

[murphy83]

Hi,

Can't log into BT sport app on my OnePlus 8 pro phone, any ideas?

Error code help says to reset password, I've done this & still doesn't work. Can log into all my other BT apps fine (including BT TV).

Any ideas?

Thanks

[Carlusha]

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@murphy83wrote:

Hi,

Can't log into BT sport app on my OnePlus 8 pro phone, any ideas?

Error code help says to reset password, I've done this & still doesn't work. Can log into all my other BT apps fine (including BT TV).

Any ideas?

Thanks

---

Are all the "other BT apps, including BT TV" using the new password?

[murphy83]

Yes

[murphy83]

Anyone able to help?

I've also tried clearing cache & reinstalling app

[PaddyB]

Hi @murphy83 

Thank you for posting, I'm sorry you're having problems with the BT Sport App.

Are you able to watch BT sport through your browser using the link https://www.bt.com/sport/watch/live-now/bt-sport-1/

Thanks

PaddyB

[murphy83]

Hi,

No that link doesn't work, it's says site can't be reached

[DavidM]

Hi @murphy83,

Thanks for posting. Sorry that link didn't work. Have you used the new password previously? If not then we'll need to take a closer look at this so I'll send you a private message. Just drop me a reply with the details and I'll look at it for you.

Cheers

David

[JohnC2]

Hi @murphy83 the BT Sport App team thinks they have resolved the fault. Please would you test again and let me know how you get on?

cheers

John

[jpmconsulting]

Hi there,

I'm a new BT customer and I too am getting the ID006 error message when trying to log into the BTSport app. I've been getting this error message since my service went live last Tuesday (12th May).

The channels work fine via my BT box, are you able to help?  I've tried the customer helpline, but unfortunately they weren't able to help me.

Thank you,

James

[DavidM]

Hi @jpmconsulting and welcome.

Thanks for posting about the ID006 error message. Sorry you're having problems, I'm sure we can help you. I've dropped you a private message so you can get in touch. Just drop me a reply with the details and we'll pick this up.

Cheers

David