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murphy83
Contributor
10,330 Views
Message 1 of 87

BT sport app ID006 error

Hi,

Can't log into BT sport app on my OnePlus 8 pro phone, any ideas?

Error code help says to reset password, I've done this & still doesn't work. Can log into all my other BT apps fine (including BT TV).

Any ideas?

Thanks

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86 REPLIES 86
Carlusha
Recognised Expert
10,324 Views
Message 2 of 87

Re: BT sport app ID006 error


@murphy83wrote:

Hi,

Can't log into BT sport app on my OnePlus 8 pro phone, any ideas?

Error code help says to reset password, I've done this & still doesn't work. Can log into all my other BT apps fine (including BT TV).

Any ideas?

Thanks


Are all the "other BT apps, including BT TV" using the new password?

 

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murphy83
Contributor
10,309 Views
Message 3 of 87

Re: BT sport app ID006 error

Yes

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murphy83
Contributor
10,218 Views
Message 4 of 87

Re: BT sport app ID006 error

Anyone able to help?

I've also tried clearing cache & reinstalling app

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PaddyB
Moderator
Moderator
10,205 Views
Message 5 of 87

Re: BT sport app ID006 error

Hi @murphy83 

Thank you for posting, I'm sorry you're having problems with the BT Sport App.

Are you able to watch BT sport through your browser using the link https://www.bt.com/sport/watch/live-now/bt-sport-1/

Thanks

PaddyB

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murphy83
Contributor
10,170 Views
Message 6 of 87

Re: BT sport app ID006 error

Hi,

No that link doesn't work, it's says site can't be reached

 

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DavidM
Moderator
Moderator
10,159 Views
Message 7 of 87

Re: BT sport app ID006 error

Hi @murphy83,

Thanks for posting. Sorry that link didn't work. Have you used the new password previously? If not then we'll need to take a closer look at this so I'll send you a private message. Just drop me a reply with the details and I'll look at it for you.

Cheers

David

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JohnC2
Moderator
Moderator
10,037 Views
Message 8 of 87

Re: BT sport app ID006 error

Hi @murphy83 the BT Sport App team thinks they have resolved the fault. Please would you test again and let me know how you get on?

cheers

John

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jpmconsulting
Beginner
9,761 Views
Message 9 of 87

Re: BT sport app ID006 error

Hi there,

I'm a new BT customer and I too am getting the ID006 error message when trying to log into the BTSport app. I've been getting this error message since my service went live last Tuesday (12th May).

The channels work fine via my BT box, are you able to help?  I've tried the customer helpline, but unfortunately they weren't able to help me.

Thank you,

James

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DavidM
Moderator
Moderator
9,749 Views
Message 10 of 87

Re: BT sport app ID006 error

Hi @jpmconsulting and welcome.

Thanks for posting about the ID006 error message. Sorry you're having problems, I'm sure we can help you. I've dropped you a private message so you can get in touch. Just drop me a reply with the details and we'll pick this up.

Cheers

David

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