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DylanThomas
Contributor
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Message 1 of 5

BT sport charging me £34.84?

Hello folks 🙂

I have just moved house with BT (BB and BT sport and phone provider) and Sky (TV).

Okay, so I checked my BT bill and WHAT?! THEY ARE CHARGING ME £34.84 FOR THE "FREE" BT SPORT!!?!?!?! 

 

I am supposed to get FREE BT sport HD for a YEAR.. And they charge me this?

Any advice guys and gals?

 

-Dylan

BT Sport charging me.PNG

Dylan Thomas

BT Broadband Unlimited Extra
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4 REPLIES 4
DaveBaines
Aspiring Expert
477 Views
Message 2 of 5

Re: BT sport charging me £34.84?


@DylanThomas wrote:

Hello folks 🙂

I have just moved house with BT (BB and BT sport and phone provider) and Sky (TV).

Okay, so I checked my BT bill and WHAT?! THEY ARE CHARGING ME £34.84 FOR THE "FREE" BT SPORT!!?!?!?! 

 

I am supposed to get FREE BT sport HD for a YEAR.. And they charge me this?

Any advice guys and gals?

 

-Dylan

BT Sport charging me.PNG


They have refunded £33.29 of it.

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DylanThomas
Contributor
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Message 3 of 5

Re: BT sport charging me £34.84?

Yeah, then recharged me £34.84?

Dylan Thomas

BT Broadband Unlimited Extra
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davyl23
Aspiring Expert
455 Views
Message 4 of 5

Re: BT sport charging me £34.84?

No mention of BT applying discounts for sports on any adverts,FREE should be
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Moderator
Moderator
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Message 5 of 5

Re: BT sport charging me £34.84?

Hi DylanThomas,

 

Sorry for any confusion caused. The way the free sport works is it will show as a chargeable service on your bill but we remove this by adding refunds for the same value thus cancelling out the charge. Looking at your bill the dates for the refund are for the period between 17/08 and 09/11 but the charge was for the period from the 13/08/ to the 09/11 and this is where the difference in the charge and refund have came from. Normally this will be corrected on your next bill to ensure the full BT Sport charge has been refunded.

 

Thanks

 

Neil

Community ModeratorNeilO
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