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FarmerPhil
Beginner
1,005 Views
Message 1 of 9

BT sport keeps freezing/poor quality on desktop pc

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Hi I have recently added BT sport online so I can watch the champions league on my desktop pc via the online player but the picture quaility is poor and constantly freezing, this is only with BT sport as it plays everything else (i.e.Match of the day) with no problems.

I'm using windows 10 and my Internet speed is 50 MB average with BT.

Any ideas I could try to solve this problem?

Thanks

 

 

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8 REPLIES 8
gomezz
Recognised Expert
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Message 2 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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Have you tried a different browser?
FarmerPhil
Beginner
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Message 3 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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Have you tried a different browser?

Yes I've tried it with Edge and firefox and it does the same on both, If I try the enhanced player the freezing/chopping is worse than normal player.



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Hunter2660
Recognised Expert
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Message 4 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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Have you tried the dedicated Windows 10 app? It's limited compared to the browser, but the quality is top notch.

FarmerPhil
Beginner
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Message 5 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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@Hunter2660wrote:

Have you tried the dedicated Windows 10 app? It's limited compared to the browser, but the quality is top notch.


Hi,  no I havn't tried the windows 10 app where can I get it and will it run on my desk top?

Thanks 

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Hunter2660
Recognised Expert
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Message 6 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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The BT Sport app is in the Windows Store. Open the Windows Store on your pc, type BT Sports in the search engine, and the app should show. Just download and install. 

FarmerPhil
Beginner
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Message 7 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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@Hunter2660wrote:

The BT Sport app is in the Windows Store. Open the Windows Store on your pc, type BT Sports in the search engine, and the app should show. Just download and install. 


Got it thank you very much for your help.....I didn't know that was available....looks good I'll see how the next game go's 

Thanks again

 

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FarmerPhil
Beginner
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Message 8 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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@Hunter2660

I watched the Liverpool game last night and it was 100%....excellent quality, Thanks for telling me about itSmiley Happy

 

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Hunter2660
Recognised Expert
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Message 9 of 9

Re: BT sport keeps freezing/poor quality on desktop pc

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No probs. That's what we're here for. Smiley Happy