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blissett
Aspiring Contributor
136 Views
Message 1 of 5

BT sports app not working on iPad

I used to be able to use the BT Sports App on my iPad with no problem, but out of the blue it wouldn’t recognise my login. I removed the app and downloaded again, but this made no difference. I know the login details are correct as I can access My BT and the BT TV app. 

If I login to My BT on my iPad, I am also unable to watch BT Sport despite the fact my package overview states that I have BT Sport. I get the following message ‘Unfortunately this video is not available on this device’. However, I can watch BT Sport via My BT on my desktop and via the BT TV app on my iPad.

I have also tried to access the Sports App on my Dad’s iPad, but this didn’t work either.

I have twice tried BT Help, but got nowhere.

Any help would be greatly appreciated.

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4 REPLIES 4
Kilwinkle
Newbie
123 Views
Message 2 of 5

Re: BT sports app not working on iPad

I've had similar issues with other apps (Sky Go) on my Ipad ...By rebooting the apparent fault cleared and the app opened...
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blissett
Aspiring Contributor
120 Views
Message 3 of 5

Re: BT sports app not working on iPad

Thanks, but I have tried that and it made no difference.

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V_Meldrew
Recognised Expert
86 Views
Message 4 of 5

Re: BT sports app not working on iPad

What version of iOS? BT Sport App 5.24.0 works ok on my iPad with iOS10

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blissett
Aspiring Contributor
84 Views
Message 5 of 5

Re: BT sports app not working on iPad

Currently version 12.3.1
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