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Message 1 of 6

BT tv app

He there

Trying to watch a film I purchased on the BT tv app but when I play it comes up with the error message AP820, does anyone know what this means?

cheers

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Message 2 of 6

Re: BT tv app

Hi @Danharris93 

Can  I  ask wheher you have an issue with just this one purchased item - ie are you able to play other purchased items or on demand content on the BT TV App on your device.

 

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Message 3 of 6

Re: BT tv app

Hi there

Can watch everything else I’ve purchased absolutely fine, just Lord of the rings fellowship of the ring extended edition I can’t

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Message 4 of 6

Re: BT tv app

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Message 5 of 6

Re: BT tv app

Thanks for clarifying that the  issue  seems to be with the

Lord of the rings fellowship of the ring extended edition

Now the error code is found

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/ios/bt-tv-app-error-codes

AP820" was found in the help shown below.

 

AP998, AB021, AB022, AB023, AB002, AB003, AB004, AB010, AB998, AP802, AP819, AP820, AP821, AP822, AG103



This happens because of an issue with your internet connection.

  • If you’re using mobile data, try turning your mobile data on and off again
  • If you’re using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router
  • If you’re having connection problems with your BT Broadband go to I've got no BT Broadband connection >

Now that seems an unlikely  cause of the problem as only a single item cannot be played so I will notify the moderators  as I doubt there is anything you can do .

Possibly a similar fix offline  fixto that occured a while back

https://community.bt.com/t5/TV-Content-including-BT-Sport/Error-message-AP820-when-trying-to-watch-O...

 

 

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Message 6 of 6

Re: BT tv app

Hi @zulu17 

 

Ahh I see from the other thread with what you said before

thanks for your help 

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