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Bluecat1
Beginner
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Message 1 of 2

BTP-115c

Hi 

I hope I have the right board.

I used to have BT TV but there was an error when we moved house and it disappeared. After a call to BT we were promised it would be reinstated but after a month I still get this error. I am loath to follow the help instructions as it wants me to do a factory reset that will delete all the programmes I have stored.

I notice that an order is still open on the system, would this be the issue?

Can someone help me please.

Otherwise I will need to get a refund.

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1 REPLY 1
NeilO
Moderator
Moderator
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Message 2 of 2

Re: BTP-115c

Hi @Buecate1, I'm sorry to see you're having problems with your BT TV service after moving home. You can choose to keep your recordings when doing a factory reset but I doubt this will help as it's more likely to be an issue related to that open order. I'll message you in a moment so you can get in touch with the moderation team and we'll be happy to help.

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