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JohnED1
Beginner
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Message 1 of 2

BTP 15000 error

I've been experiencing the BTP 15000 error for several days now which doesn't allow me to access any subscription channels. I've had a brand new BT TV Box sent to me but still the error persists. I've tried a different power cable, ethernet and DSL filter. I've tried connecting the ethernet cable into each of the four slots at the back of the Hub and still no luck. I've also checked both Hub options are updated (I forget the names) and I've performed a factory reset or two and still no joy. The TV tells me that the box is connected to my Hub and the internet.

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DavidM
Moderator
Moderator
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Message 2 of 2

Re: BTP 15000 error

Hi @JohnED1 and welcome.

I'm sorry you're having problems. The BTP-15000 error usually means there's an issue on the BT side of your service. I'll be able to help you get this corrected. Please can you send me in your details. I'll drop you a private message now so you can get in touch.

Cheers

David

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