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DarrenDev
BT Sport Expert
2,131 Views
Message 31 of 107

Re: Brtv app on firestick

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I can see that Amazon are rolling out a software update today, which is causing confusion.  The BT TV app itself needs to be updated on the device, however we're still waiting for Amazon to approve the fix.  This is unfortunately taking longer than normal, so still isn't in the App Store yet.  Sorry guys!

happyjack
Aspiring Contributor
2,109 Views
Message 32 of 107

Re: Brtv app on firestick

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Ditto still issues

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one4one
Beginner
2,050 Views
Message 33 of 107

Re: Brtv app on firestick

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Any news on the update?
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DarrenDev
BT Sport Expert
2,044 Views
Message 34 of 107

Re: Brtv app on firestick

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See above - unfortunately Amazon are still processing the update, and haven't released it to the App Store yet.  Iv'e chased them to try and get this through ASAP.

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mal49
Beginner
1,748 Views
Message 35 of 107

Re: Brtv app on firestick

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I spent 45mins in conversation with Amazon yesterday and the advisor was not even aware there was a problem with the app. After trying various fixes which didn't work ,I was advised to factory reset the firestick,which I haven't done yet but will try later.

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happyjack
Aspiring Contributor
1,742 Views
Message 36 of 107

Re: Brtv app on firestick

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has anyone else tried this
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DarrenDev
BT Sport Expert
1,737 Views
Message 37 of 107

Re: Brtv app on firestick

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Please don't waste your time with a factory reset @mal49 ... it will work until your device picks up the system updates again overnight tonight, but you'll also consume a new device slot on your account.

I'm in contact with Amazon at the moment, and they're trying to get the update pushed through ASAP.  They're struggling with staff shortages due to COVID-19.

mal49
Beginner
1,716 Views
Message 38 of 107

Re: Brtv app on firestick

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Thanks for that update.👍

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DarrenDev
BT Sport Expert
1,664 Views
Message 39 of 107

Update now available

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I can confirm that the update is now in the Amazon App Store.  It can take up to 24 hours for devices to pick up the update automatically, and unfortunately Amazon don't offer any way to forcefully check for updates to apps.

You can uninstall and then reinstall the app to pick up the update straight away, or you can wait for it to update itself.

Thanks for your patience everyone, and sorry for the inconvenience.

happyjack
Aspiring Contributor
1,658 Views
Message 40 of 107

Re: Update now available

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thanks
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