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Helengrant47
Aspiring Contributor
750 Views
Message 41 of 107

Re: Update now available

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Thanks for that. Great help 

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happyjack
Aspiring Contributor
745 Views
Message 42 of 107

Re: Update now available

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yessssssssss thanks for support..i am back on

GarryJ
Aspiring Expert
738 Views
Message 43 of 107

Re: Update now available

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After uninstalling and reinstalling the app on the firestick, I can say that all is now working fine! Thanks to Darren and the team for all your help!

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Barcabaggies
Beginner
669 Views
Message 44 of 107

Re: Update now available

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So an uninstall and reinstall should do the trick?

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Helengrant47
Aspiring Contributor
662 Views
Message 45 of 107

Re: Update now available

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Yeah I just uninstalled and added again and works great 

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mal49
Beginner
659 Views
Message 46 of 107

Re: Update now available

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Happy days ,just checked and working away.

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SharonH
Beginner
607 Views
Message 47 of 107

Re: Update now available

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Thanks for the support. I can confirm that I have uninstalled and reinstalled the BT TV app and it is now working perfectly.

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Barcabaggies
Beginner
583 Views
Message 48 of 107

Re: Update now available

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I uninstalled and reinstalled the BT app. After I have entered my log in details (which are definitely correct) I get the message "Sorry you've entered the wrong details, sorry there's been a problem logging in, please try again" and the code ZJ931?  What is the issue?

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DarrenDev
BT Sport Expert
577 Views
Message 49 of 107

Re: Update now available

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There's a problem with your account @Barcabaggies. Try following the steps here to check your account: https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...
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Barcabaggies
Beginner
566 Views
Message 50 of 107

Re: Update now available

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There ISN'T an account issue, I can watch on my main TV & my tablet so why not on the firestick?

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