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BT Sport Expert
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Message 91 of 96

Re: Update now available

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@Hardeep the video stream you see via Sky is a fixed quality. The version via Fire TV (in the TV app) is ABR so will adjust based on wifi signal strength and broadband speed. On Samsung TV, there are 2 apps - one for BT Sport, and one for BT TV.  The BT Sport app supports BT Sport Ultimate so is capable of showing BT Sport channels at higher quality (up to 4K HDR) than the TV app (HD).

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Newbie
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Message 92 of 96

Re: New update now available

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Working again for me on my 2nd generation FireTv. Thanks Darren and the team for providing the fix 

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Beginner
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Message 93 of 96

Re: Update now available

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Thanks for the info @DarrenDev 

I’m a BT Ultrafast (I think the name has changed?) customer with 330Mb connection and both the Fire TV and Samsung use wired connections so I’m pretty sure that it’s not down to broadband speed!!😀

I should clarify that the “quality” issue is only noticeable with streamed sport - on BT Sport and Amazon Prime’s own sport coverage. Other streaming services - Disney+, Prime Video non sport content and Netflix look great. Sport doesn’t look quite right colourwise - a bit artificial - and the motion isn’t as smooth as on Sky’s platform.

I suspect that if I played with the TV’s motion settings I could improve things but part of it may simply be down to fact that I’m in the fortunate position to be able to make the comparison - if I didn’t have Sky I may never have noticed?

Currently I only have the base BT TV package reduced to £6 with sport included and free BT TV App - so a pretty good deal. I took BT Sport on Sky through Sky’s rolling monthly offer to see if there was a noticeable difference and for me there there is. I suspect when BT Tv is up for renewal I’ll have a chat to see if BT is willing to do with something with sport on Sky to keep me otherwise I’ll probably cancel BT tv and stick with Sky.

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Aspiring Contributor
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Message 94 of 96

Re: Update now available

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Good Morning Darren

                                          It looks like it working now, however, they ask for username and password, I presume User name will be my E-Mail address, but what password are they looking for,?

will it be my wireless network name then wireless password /key

regards mick

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Beginner
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Message 95 of 96

Re: Update now available

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@tugdolan 

the user name and password will be ones for your BT account. (Not this forum but the BT account you use when you go online for billing etc.)

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Aspiring Contributor
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Message 96 of 96

Re: Update now available

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thanks everyone all up and running, 

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