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Newbie
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Message 61 of 96

Re: Update now available

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Hi, I have tried uninstalling and reinstalling several times over the last two days and am still getting the same error code (ZS001). I have tried clearing the cache and data and restarting my box all with no luck. My sister is having the same problem with her box. I suspect the fix only sorts the problem on certain Amazon devices. Both our boxes are second generation Fire TVs.

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BT Sport Expert
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Message 62 of 96

Re: Update now available

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Sorry to hear that @Ger21 - I'll send you a PM to get details of your devices.

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Aspiring Contributor
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Message 63 of 96

Re: Update now available

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I got in touch with BT yesterday they have told me I require TVapp at an extra cost of £5/8 pound de[ending who you speak to, until the last few days i was getting the BT tv on my amazon fire box, I have tried it on my I phone and google chrome computer, but still not on AmazonFire Box.

Dazed and confused

tug

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BT Sport Expert
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Message 64 of 96

Re: Update now available

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@tugdolan The BT TV app on Amazon Fire has always required the BT TV App Extra subscription to be able to use it. If you were previously able to but cannot now then your subscription must have changed.
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Aspiring Contributor
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Message 65 of 96

Re: Update now available

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My subscription has not changed, cant understand what has happened

Regards

mick

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BT Sport Expert
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Message 66 of 96

Re: Update now available

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Feel free to send me a private message with your BT ID, and I can take a look @tugdolan
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Aspiring Contributor
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Message 67 of 96

Re: Update now available

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how do i send private message

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BT Sport Expert
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Message 68 of 96

Re: Update now available

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I've sent you a message @tugdolan. You can access it using the envelope icon in the top right corner. Just click reply on that message.
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Newbie
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Message 69 of 96

Re: Update now available

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I too am having the same problems, reset my fire tv to factory settings yesterday it worked fine. Today I’m getting the same error code ZS001. I have uninstalled and restarted the app countless times still not working 

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BT Sport Expert
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Message 70 of 96

Re: Update now available

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Yes, it looks like we still have an issue on some models, that we're currently investigating. A factory reset reverts the device back to default versions, but then the device will pick up system component updates when it next synchronises, which then causes the BT TV app to break again. We'll get an update out as soon as we can.
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