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Newbie
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Message 71 of 96

Re: Update now available

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I have uninstalled and I installed. This still does not work for me. Using amazon firebox.

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BT Sport Expert
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Message 72 of 96

Re: Update now available

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We're investigating @retrewerg - looks like some Fire TV models are still affected by this issue. We'll get another update out as soon as we can.
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Aspiring Contributor
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Message 73 of 96

Re: Update now available

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Mine stopped working last week but is back now. I didn't push one through  but must have automatically updated

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Expert
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Message 74 of 96

Re: Update now available

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It has stopped working here too with the secruity issue error.  Uninstalled and reinstalled didn't fix.

Doesn't even get to the login prompt.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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Expert
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Message 75 of 96

Re: Update now available

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The Amazon 4K stick has now stopped working as well - this was working last week when others were not.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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Aspiring Contributor
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Message 76 of 96

Re: Update now available

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I tried to get information from BT but no results as yet

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BT Sport Expert
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Message 77 of 96

Re: Update now available

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How have you contacted us @tugdolan? I've not personally received any messages from you.
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Aspiring Contributor
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Message 78 of 96

Re: Update now available

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As I mentioned in one of my earlier posts I contacted BT a chap called Andy, He informed me that according to BT they did not support Amazon fire Box/Stick and I would have to pay an extra subscription to be able to get BTTV on my Amazon Box, even if I do not have all the correct packages, how come people who have still do not get BTTV on there Amazon sticks

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BT Sport Expert
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Message 79 of 96

Re: Update now available

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Sorry @tugdolan I don't understand what you're trying to say.

The BT TV app is available to all Amazon Fire TV / Stick devices in the UK, but a BT TV App Extra subscription is required to log in. There are no exceptions.
There is a known issue that some devices will show a ZS001 error on startup. This is being investigated as a top priority.
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BT Sport Expert
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Message 80 of 96

Re: Update now available

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An update is available in the App Store this evening - please note that it does NOT fix this issue, and is just a routine feature update.

I'm pleased to say that we do have an update now in testing for the remaining devices affected by the ZS001 issue, and will release this as soon as possible.  We've also enhanced the app to ensure that if this issue occurs again in future, we'll be able to fix it much quicker.

Thanks again for your patience, and sorry for the inconvenience.