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Beginner
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Message 1 of 4

Black screen for BT sport channels

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Hi, my BT sport channels are just showing a black screen, no picture. Test channel too. Have tried for months with resets, etc. No luck. Got a new cable sent after several phone calls but still not working. Please help.

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Moderator
Moderator
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Message 2 of 4

Re: Black screen for BT sport channels

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Hi @Davidw2,

Welcome to the Community and thanks for posting. 

Sorry to hear that you are having problems watching BT Sport on BTTV.

Have you ever been able to watch the channel?

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Moderator
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Message 3 of 4

Re: Black screen for BT sport channels

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Hi @Davidw2,

Sorry to hear that the engineer was unable to fix the fault when he was at the property.

We have raised a fault to our supplier as the engineer has reported a possible fault with the "Multicast" within the exchange. 

We are due an update by 17/10/209 and I will let you know as soon as I know more.

Matt

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Moderator
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Message 4 of 4

Re: Black screen for BT sport channels

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Hi @Davidw2,

Thanks for letting me know that the fault has now been fixed.

If you have any more problems please come back to the Community and let us know.

Matt

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