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Bought Monthly Pass - No Access

Hi, I bought a monthly pass via your website.  Received success message online and £25 is pending on my card.  Said I would receive an email to verify email address to activate BT ID.

I have received an email, but when I click verify it takes me to 'manage your account online' page with an 'Add your billing account' button; which is then asking me for a BT Account number.  

I have no sport subscription, and trying to watch online then asks me to upgrade my services.  I have no other BT services.

Tried calling but got nowhere, was advised I didn't have an account.

Can anyone help here?  Disappointing, as I wanted to watch the CL games tonight.

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