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Speedy19
Beginner
474 Views
Message 1 of 5

Bt sport app timeline not visible

30th Sep 2020

Iphone 11 iPhone Xs Max

software 13.7

hi my first visit here so any help please 

watching bt sport ultimate via EE

uodated bt sport app and time line gone no where to be seen. Can’t see highlights of key events like goals / yellow cards can’t rewind back either when live mode

Before the update no problems with the app. 
I’ve tried deleting app re installing no luck 

tried landscape portrait mode no luck 

I cane see enhanced vs standard setting on bt sport app like I used in games selection 

 

thanks in advance 

 

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4 REPLIES 4
DarrenDev
BT Sport Expert
439 Views
Message 2 of 5

Re: Bt sport app timeline not visible

Not all videos are available in the enhanced player @Speedy19 - if you don't see the prompt to select standard or enhanced, then enhanced isn't available for that content.  What content specifically are you trying with?

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Speedy19
Beginner
431 Views
Message 3 of 5

Re: Bt sport app timeline not visible

Hello Darren,

it was the Bayern Munich vs Borussia Dortmund last night 

I was watching the live version 

 

but I can’t even go back on the little time line bar at the bottom or see any key events ?

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DarrenDev
BT Sport Expert
419 Views
Message 4 of 5

Re: Bt sport app timeline not visible

That match wasn't actually in the enhanced player, so none of those stats are available - it's just the standard player I'm afraid.

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Speedy19
Beginner
411 Views
Message 5 of 5

Re: Bt sport app timeline not visible

Hi Darren,

I see that makes sense ...there’s me trying to install uninstall 

I’ll wait for the next game which is going to allow me to do the features I mentioned 

thank you

saj 

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