Solved! Go to Solution.
Hi @Welsh-jay Welcome to the forum and sorry you are having a problem with the BTTV App.
When you check the settings does it show either your firestick or phone beside either of the locked devices? Post back and let me know.
For the Firestick the BT Tv App Extra would be required , so that would be an upgrade to the original (free) BT Tv App which typically would allow registration of two devices from the Ios/Android mobile or Pc/Laptop range.
Follow the mods advice . good Luck
Thank you for sending in your details. I've passed of your details to my colleagues in the BT TV team and asked them to investigate. It normally take them around 48 hours to get back to me.
I'll post an update back on this thread as soon as I know more.