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Welsh-jay
Beginner
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Message 1 of 10

Bttv app cannot add any devices

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I've had this fault for a couple of months now since a fault on phone line. I can't log in to bttv app on my firestick or phone. It says too many devices added but when I go to settings it shows 2 lock pictures and says you can add new device every 30days? Any help very much appreciated
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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: Bttv app cannot add any devices

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Hi @Welsh-jay Welcome to the forum and sorry you are having a problem with the BTTV App. 

When you check the settings does it show either your firestick or phone beside either of the locked devices? Post back and let me know.

Cheers
John

Community ModeratorJohnC
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Welsh-jay
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Message 3 of 10

Re: Bttv app cannot add any devices

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Hi there. No shows nothing added just lock sign. On firestick it goes to a page saying I need to upgrade to extra to add device.
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Moderator
Moderator
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Message 4 of 10

Re: Bttv app cannot add any devices

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Hi @Welsh-jay Thanks for checking that and posting back. 

I've sent you a Private message (check here)  explaining how you can contact the forum moderation team and we will be happy to help you with this.

Cheers
John

Community ModeratorJohnC
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Welsh-jay
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Message 5 of 10

Re: Bttv app cannot add any devices

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Thanks for reply
Will do that.
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Distinguished Guru
Distinguished Guru
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Message 6 of 10

Re: Bttv app cannot add any devices

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For the Firestick the BT Tv App Extra would be required  , so that would be an upgrade to the original (free)  BT Tv App which typically would allow registration of  two devices from the Ios/Android mobile or Pc/Laptop range.

Follow the mods advice . good Luck

 

 

Moderator
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Message 7 of 10

Re: Bttv app cannot add any devices

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Hi @Welsh-jay,

Thank you for sending in your details. I've passed of your details to my colleagues in the BT TV team and asked them to investigate. It normally take them around 48 hours to get back to me.

I'll post an update back on this thread as soon as I know more.

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
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Message 8 of 10

Re: Bttv app cannot add any devices

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Hi @Welsh-jay,

The team have come back to tell me that this should be working for you since Sunday. Have you been able to test it since? Let me know if you still have issues please.

Thanks

DanielS

Community ModeratorDannyS
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Welsh-jay
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Message 9 of 10

Re: Bttv app cannot add any dejvices

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Hi yes tried last night and showing 4 free spaces. Thanks for all the help guys
Moderator
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Message 10 of 10

Re: Bttv app cannot add any dejvices

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You are very welcome @Welsh-jay,

Take care and enjoy your day Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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