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McG
Aspiring Contributor
281 Views
Message 1 of 9

Can I get 4k?

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I have struggled with online live chat and general browsing to figure this out, can I get the 4K BT sport option? I am already on the MAX HD package at £49.99 and my download speed sync figure shows "54.488Mbps" in my router homepage.

 

thanks

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8 REPLIES 8
ozsat
Expert
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Message 2 of 9

Re: Can I get 4k?

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In you BT account page you can select TV add-ons.  If 4K is available it appears as on option to add.

I assumed by speeds were good but it was never listed and customer service could not add it.

Then one day - without a speed increase - it appeared on the website list.

I called customer services to double check and they added it.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT Max 4K package.
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McG
Aspiring Contributor
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Message 3 of 9

Re: Can I get 4k?

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It does not appear as an option to order for me, however I stream netflix 4k without problem. Strange I am not eligable for BT sport 4k....

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-Richie-
Expert
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Message 4 of 9

Re: Can I get 4k?

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If your minimum estimated speed is above 44 mbps then yes, you can upgrade, if the estimate is lower you can't.

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McG
Aspiring Contributor
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Message 5 of 9

Re: Can I get 4k?

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Who can tell me my minimum average then?

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-Richie-
Expert
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Message 6 of 9

Re: Can I get 4k?

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Ring 0800 800 150 and speak with the Loyalty or Value team, they're open from 8am until 9pm weekdays.

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stereohaven
Aspiring Expert
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Message 7 of 9

Re: Can I get 4k?

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Or if you prefer, stick your phone number in here: https://www.dslchecker.bt.com/

In the VDSL section you want to see at least 44mb in the “Low” column.

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McG
Aspiring Contributor
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Message 8 of 9

Re: Can I get 4k?

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Screenshot_20190821-013103.png

I guess I can't have it then...

Screenshot_20190821-013103.png

 

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stereohaven
Aspiring Expert
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Message 9 of 9

Re: Can I get 4k?

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Not currently no.

But, never say never, they may change their rules. I am in the same boat as you, hit a consistent speed of 47mb but my “Low” figure is 33mb so I cant order it.

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