Can't cancel BT sport

[Saxakev]

I called the bt helpline last month as I paid £25 for bt sport and asked that the auto renewal be cancelled. They couldn't find that I had bt sport at first but later said they found it and it wouldn't renew . I've been charged £29.99 today . I want to cancel and have the £29.99 refund . Can BT urgently call me to get this done . I have BT broadband so have an account. Kevin Howell 

[DanielS]

Hi @Saxakev,

I am sorry that it hasn't been sorted out for you yet.

My team can pick this up for you but it will take us a few working days before we can reply back to you. I'm sending you a private message that you can message my team through.

Thanks
DanielS