cancel
Showing results for 
Search instead for 
Did you mean: 
soonio
Newbie
1,258 Views
Message 1 of 19

Can't login, the server doesn't respond or really slow.

Go to solution

I can't login, in fact I can't even access sports.bt.com possibly due to the flood of people trying to watch BT Sports today? (Community Shield).  Anyone else experiencing this?

0 Ratings
Reply
18 REPLIES 18
Godders1
Newbie
1,225 Views
Message 2 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution

Yes!!! very frustrating! don't have this problem with sky!

0 Ratings
Reply
MrZipf
Contributor
1,218 Views
Message 3 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution

Yes, have the same problem. All of bt.com is dogslow today, network traces show 30s+ to download 32KB of CSS from the BT home page.

 

According to BT there are no problems here:

 

https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do?pageId=31

 

Nobody picking up the telephone at BT and no data online.

 

0 Ratings
Reply
KingG3000
Beginner
1,148 Views
Message 4 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution
Same issue here.
App just sits there trying g to load and website is unresponsive! Glad I am paying for this service.

I guess I'll just wait for the highlights of the game today on bbc news
0 Ratings
Reply
ajh79
Aspiring Contributor
1,128 Views
Message 5 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution
Same here. It's very poor. Glad I downgraded to lite now. No point paying for something I can't use. I tried windows laptop, iPhone and android tablet
0 Ratings
Reply
Moderator
Moderator
1,052 Views
Message 6 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution

Hi Guys,

 

I am sorry to hear that a few of you are having problems accessing the BT Sport App. BT is aware of the issue and is currently investigating. Please accept my apology for any inconvenience caused.

 

Service status

 

 

Thanks

 

PaddyB

0 Ratings
Reply
mwagstaff
Beginner
1,014 Views
Message 7 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution

Hi PaddyB,

 

Thanks for acknowledging that there's a problem. It would be great to have some sort of feedback as to the cause of the issue, and what's being done to prevent it from happening again.

 

This happened all too often last season for all the big games, so it seems like there's a capacity issue that needs addressing - and if nothing happened to address it last season, what's going to be different this time?

0 Ratings
Reply
Vicmeldrew
Newbie
1,004 Views
Message 8 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution
Yes, took ages to log in and picture frozen, totally useless.
0 Ratings
Reply
hg144
Aspiring Contributor
925 Views
Message 9 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution
Hi PaddyB, Thanks for the apology, but judging from the other comments this is not new. BT needs to get its act together and provide the service to its customers. 'Live' events cannot be re-run for those customers that BT is unable to service'
0 Ratings
Reply
appispants
Aspiring Contributor
872 Views
Message 10 of 19

Re: Can't login, the server doesn't respond or really slow.

Go to solution

So annoyed that i cant watch live football because the websit and app is not working....abysmal.

0 Ratings
Reply