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Because I got the youview box this morning and to my horror you can't receive BT Sport unless you directly conect it with a router..
Solved! Go to Solution.
If you've got the powerline adaptors, then try it and see.
Nobody knows what speed your powerline adaptors will actually achieve in your home. It may be nowhere near the claimed speed of 200 or 500mbps.
If you're lucky, it will work. If not, it won't.
BT do not support the use of powerline adaptors so the "will not work" will be the response you will receive. Fact is they do work for a lot of people on here, BUT NOT ALL. If you're getting the multicast channels on your YouView box, then you'll probably get them on the Vision box, but it'll be at your risk. All you had to do was tell CS your box will be wired, and they would have accepted it.
On the subject of Sky Sports, I'm also subscribed and I can tell you that, although SD only, the picture quality is superb with no digital artifacts that you find on the usual mpeg 2 offering on Sky. Only Sky HD will better it. This is no boubt helped by the box upscaling to 1080i. If your cancelling I think you've missed out.
This does not take away the abysmal customer service, and it is mainly that is what cause me to cancel. A better service and I would more than likely have remained. I asked for compensation for spending over 145 euros in one session using a mobile phone from Holland that lasted over 2 hours (£12.00 is what they offered) 1 hrs 45 min was time waiting and during this period I was pasted between 4 operators the final one that could give me an answer did not have enough authority to persuade me to stop with BT. So to say I was disgruntled with there customer care would defiantly be to mild.
Thank you for your reply.
If BT would like to contact me then I would maybe reconsider. But they are probably not bothered about individual customers. All I can say to that is that Shell thought the same over the Brent Spar.
Regards
I have a Vision+ box close to my TV and the latest router in the hall - around 30 ft apart - and I pay for BT Infinity. I don't want to have any exposed cabling. What's the problem with getting a wireless connection?
I am very annoyed
We signed up for BT Vision thinking we were going to be able to watch BT Sport on the TV
We also have the Powerline adapters because our Home Hub is upstairs and the TV is downstairs
BT Sport shows up on the TV Guide but it says I need a viewing card to watch it
In the BT Vision User guide it says:
Extra TV, BT Sport and Sky Sports Channels
Can I use Powerline adapters with these channels?
No. Channels that use your broadband connection don't support Powerline adapters, so you'll need to connect your Hub and BT Vision box using an Ethernet cable
THE REASON I AM USING THE POWERLINE ADAPTERS IS BECAUSE THE HUB IS TOO FAR AWAY FROM THE BT VISION BOX TO USE A RUDDY CABLE!!!!
What can I do? If I get a Viewing card will I then be able to get BT Sport?
Tractorgirl -- I'm sure someone will come along to help you -- it would help know whether you have infinity or not. A second question is as to whether you ordered Bt sport - although free with BT its generally only added if specifically ordered,
If you don't have infinity the Bt sport would be delivered over the aerial from a a main Freeview transmitter requirng a viewing card. In that case whether you use powerline adaptors or not wouldn't matter. If you have infinity then Bt sport would be delivered over the broadband - you may or may not get reliable broadband channels using powerline adaptors.
@TractorGirl327 wrote:I am very annoyed
We signed up for BT Vision thinking we were going to be able to watch BT Sport on the TV
We also have the Powerline adapters because our Home Hub is upstairs and the TV is downstairs
BT Sport shows up on the TV Guide but it says I need a viewing card to watch it
There are currently four main software situations for a BT Vision+ box.
(A) A silver box running the Classic software
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(B) A black box running the Classic software
(C) A black box running the New Look standard software (required for BT Sport over TV aerial with viewing card, 58-59)
(D) A black box running the New Look multicast software (required for BT Sport over Infinity, 507-512)
So to follow up on what zulu17 was asking,
Are you on Infinity or normal broadband?
Is your box running the Classic or New Look software?
Do channels 58-59 or channels 507-512 appear in the channel list (Guide > Yellow)?
The fact that your box is mentioning a viewing card means you are probably running (B) or (C). If you are on Infinity and want the sports channels over the broadband then you need to be running (D) and BT need to send a software update to the box. The use of the powerline adapters (or not) is a separate thing.
Are you on Infinity or normal broadband? Infinity
Is your box running the Classic or New Look software? New look
Do channels 58-59 or channels 507-512 appear in the channel list (Guide > Yellow)? look58-59
So do I just ask BT to send an update or is there a way I can do it?