Have been trying for a few days now to cancel the HD part of my BT Sports package.
I realise that there are most likely staff shortage due to the current virus situation, hence the problems I am having getting though on the phones. Is there another way of cancelling.
There is an option on the website to change your packages and to remove HD Extra but if it's currently free then I found that it removed the "free" part & I got charged.
Only real option is by phone & just hang on as I did yesterday for over 40mins.