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izzydunnell
Beginner
1,718 Views
Message 1 of 10

Cancelling sport package

Please can someone help me to cancel this because I tried phoning, waited on the line for 15 minutes and then was cut off. 

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9 REPLIES 9
gg30340
Distinguished Sage
Distinguished Sage
1,717 Views
Message 2 of 10

Re: Cancelling sport package

At present there is no other option to cancel other than to phone BT.

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JP11
Beginner
1,655 Views
Message 3 of 10

Re: Cancelling sport package

But they must have loads of deaf or hard of hearing customers , what are they supposed to do ? 

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izzydunnell
Beginner
1,583 Views
Message 4 of 10

Re: Cancelling sport package

Actually this now a case of cancelling direct debit - we paid for live sport - they are not providing live sport. BT Sport is in breach of contract because they are meant to provide live sport but they are not although we understand why.  THe breach is BT Sport's breach and not ours so I refuse to get a black mark on the basis of that. 

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izzydunnell
Beginner
1,582 Views
Message 5 of 10

Re: Cancelling sport package

I challenge BT to tell me why cancelling should be so difficult. 

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gg30340
Distinguished Sage
Distinguished Sage
1,571 Views
Message 6 of 10

Re: Cancelling sport package


@izzydunnell wrote:

Actually this now a case of cancelling direct debit - we paid for live sport - they are not providing live sport. BT Sport is in breach of contract because they are meant to provide live sport but they are not although we understand why.  THe breach is BT Sport's breach and not ours so I refuse to get a black mark on the basis of that. 


It is up to you but I would strongly advise against cancelling your direct debit if you have not informed BT that you are cancelling your package.

In effect all you are doing is stopping payment and not the package. This will mean that when payment is due you will fall into arrears and all that that entails.

izzydunnell
Beginner
1,563 Views
Message 7 of 10

Re: Cancelling sport package

If I give them warning via email and in a letter then I do not see why I can't cancel my dd if there is no response - they have made their telephone lines completely inaccessible and they  wouldn't have a leg to stand on if they do not reply to my email and letter. 

gg30340
Distinguished Sage
Distinguished Sage
1,556 Views
Message 8 of 10

Re: Cancelling sport package


@izzydunnell wrote:

If I give them warning via email and in a letter then I do not see why I can't cancel my dd if there is no response - they have made their telephone lines completely inaccessible and they  wouldn't have a leg to stand on if they do not reply to my email and letter. 


As I said, your choice but be aware of what I have said.

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garybs29
Recognised Expert
1,530 Views
Message 9 of 10

Re: Cancelling sport package


@izzydunnellwrote:

Actually this now a case of cancelling direct debit - we paid for live sport - they are not providing live sport. BT Sport is in breach of contract because they are meant to provide live sport but they are not although we understand why.  THe breach is BT Sport's breach and not ours so I refuse to get a black mark on the basis of that. 


Can you show me on your order confirmation where it states you paid for live sport only? You signed up for sport content which is still being broadcast albeit not live so how are they in breach of contract?

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-Richie-
Guru
1,515 Views
Message 10 of 10

Re: Cancelling sport package


@izzydunnellwrote:

If I give them warning via email and in a letter then I do not see why I can't cancel my dd if there is no response - they have made their telephone lines completely inaccessible and they  wouldn't have a leg to stand on if they do not reply to my email and letter. 


Have a look at the Thinking of leaving BT? page, it states the only option is to call, BT do not accept a cancellation by letter or email.

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