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Aspiring Contributor
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Message 1 of 6

Cannot add BT sports app to account please help

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Hi

 

I currently have BT infinity 2 and would like to add BT sports (app/website) to my account.

I do not have BT TV nor want it, I just want to watch the football on my desktop.

 

I have followed the instructions online to add it to my acocunt but keep getting the below error

 

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package with optional TV, click here
To add BT TV to your existing BT broadband package, click here
To order a BT Mobile plan, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Want to upgrade to BT Sport in HD? Call us on 0800 313 44 55

Ref# CON-0048

 

I have called customer services 3 times to try and get it added but keep being passed round and round.

Not suprised by this as the last time I had a problem it took resorting to this forum to get the problem resolved.

 

Could someone from customer support add this to my account? I do not want to sign a new contract, just want to pay the few pounds more a month to add sports.

 

Many Thanks

 

Darren

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cannot add BT sports app to account please help

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Aspiring Contributor
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Message 3 of 6

Re: Cannot add BT sports app to account please help

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Thanks for the quick reply, when I try the below I get the following message

 

Your BT ID is correct but you don't have BT Sport on your account.

Have you got BT Broadband? BT Sport is FREE, but you need to activate BT Sport before you can log in to the online player. Activate now.

Have you ordered BT Sport in the last hour? It could take up to an hour for us to update our records, please bear with us.

 

Then when I try and activate it I get the error in my first post 😞

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Moderator
Moderator
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Message 4 of 6

Re: Cannot add BT sports app to account please help

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Hi @darren1515

 

Thanks for your posts and welcome back!

 

Sorry for the problems you're having ordering BT Sport on the app/online.  You can send us over your details and we will help you with the order.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Aspiring Contributor
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Message 5 of 6

Re: Cannot add BT sports app to account please help

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Thanks for the quick response, I have just filled out the form
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Moderator
Moderator
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Message 6 of 6

Re: Cannot add BT sports app to account please help

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Hi @darren1515 Just to confirm the BT Sport App has been ordered and is not up and running for you.

 

Cheers

John

 

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