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Aspiring Expert
1,181 Views
Message 1 of 30

Cast option gone from bt sports app

Hi, up until recently I could open the app, click on watch live, then have the option of casting to any smart tv via sd or watching on my phone in enhanced mode.

Now when I go in, the option to cast icon never appears.  Casting working with no issues for netflix, you tube, now tv etc, but the cast logo never appears in the app.  

I've uninstalled and reinstalled the app on both my fire tablet and my phone, no difference, it only ever defaults to enhanced player each time, and therefore I cant cast or it doesnt show the cast logo.

Was fine up until this point.

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29 REPLIES 29
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Aspiring Expert
1,178 Views
Message 2 of 30

Re: Cast option gone from bt sports app

Must add I have bt fibre broadband and bt sport app (not tv service)

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Distinguished Guru
1,152 Views
Message 3 of 30

Re: Cast option gone from bt sports app

Hi @alan_mc,

I am sorry to hear that the option has vanished for you.

Make sure you are connected to your home WiFi network then open the app. Can you see the cast option on the app? This is before you go into one of our channels.

Thanks

DanielS

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Aspiring Expert
1,151 Views
Message 4 of 30

Re: Cast option gone from bt sports app

  • No, I no longer get any option at all in the app
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Expert
1,131 Views
Message 5 of 30

Re: Cast option gone from bt sports app


@alan_mcwrote:

Must add I have bt fibre broadband and bt sport app (not tv service)


Are you paying for the app or is it free due to having BT mobile ?

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Aspiring Expert
1,127 Views
Message 6 of 30

Re: Cast option gone from bt sports app

Paying for it,  £10  a month

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Distinguished Guru
Distinguished Guru
1,123 Views
Message 7 of 30

Re: Cast option gone from bt sports app

Try a factory reset of your casting device - helped me sort out Chromecast issues a while ago.

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Aspiring Expert
1,122 Views
Message 8 of 30

Re: Cast option gone from bt sports app

It is same on s9 phone or fire tablet.  Strange to have same issue on 2 platforms

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Aspiring Expert
1,054 Views
Message 9 of 30

Re: Cast option gone from bt sports app

Factory reset phone, no change

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Distinguished Guru
Distinguished Guru
1,049 Views
Message 10 of 30

Re: Cast option gone from bt sports app

Which Chromecast model are you using ?

or are you using an inbuilt Chromecast in the TV ?

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