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derekft
Beginner
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Message 1 of 5

Casting functionality is not included in your BT Sport subscription

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Casting functionality is not included in your BT Sport subscription

I have been unable to cast live, BT Sport since I renewed my contract in June. All attempts give the recurrent error:

Sorry - casting functionality is not included in your BT Sport subscription 

BT’s answers have largely been unhelpful; blaming the Wi-fi, device or abruptly terminating the web chat stating Chromecast issues aren't supported. I have spent 2 hours on the phone to them today passed from department to department . BT assure me that the ability to cast is  included in my subscription.

I think that when my package changed they forgot to switch something. I have suggested this but they won't investigate further blaming chromecast

 

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Casting functionality is not included in your BT Sport subscription

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Hi @derekft,

 

I'm sorry you're not able to cast your BT Sport. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Moderator
Moderator
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Message 3 of 5

Re: Casting functionality is not included in your BT Sport subscription

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Hi @derekft

I tried calling you back today but wasn't able to reach you.

The reason for my call was to let you know that I have picked up your case this afternoon.  I need to speak with you to get things sorted out so I will try calling you back again tomorrow.

Cheers,

Robbie

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derekft
Beginner
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Message 4 of 5

Re: Casting functionality is not included in your BT Sport subscription

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sorry I missed your call now available

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Moderator
Moderator
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Message 5 of 5

Re: Casting functionality is not included in your BT Sport subscription

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Hi @derekft

Thanks again for taking the time to chat with me this afternoon.

I'm sorry you had problems casting the BT Sport app and that it took so long to get sorted out.  I could see that this was an account issue that was presenting you with the "unable to cast" message.  I have updated your account now and I am pleased that you can cast the BT Sport app again Smiley Happy

As agreed, I'll go ahead and close things off from here today.  Enjoy the rest of your day.

Cheers,

Robbie