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RossL
Newbie
8,039 Views
Message 1 of 25

Change Sky Viewing Card

Its my own fault but i didnt realise when i set up my account BT Sport doesn't support Sky Multi Room, i have set up my account with the wrong box as i purchased just for UFC which airs in the middle of the night so i can only watch on the one television, how can i get this changed?
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24 REPLIES 24
carlj64
Aspiring Expert
8,031 Views
Message 2 of 25

Re: Change Sky Viewing Card

Not sure how often Sky issues new cards, but I believe a card change can be issued.

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Distinguished Sage
Distinguished Sage
8,028 Views
Message 3 of 25

Re: Change Sky Viewing Card

You don't need a new card from sky. Either swap the cards and then phone sky an re-pair the cards to the 'new' boxes or phone up btsports help and get them to change your sky viewing card number


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robo567
Aspiring Contributor
7,885 Views
Message 4 of 25

Re: Change Sky Viewing Card

hi i registered btsport on my box i have downsairs and thought i could get it upstairs as i have sky multiroom but it does not work, i called sky and they said you have to contact bt so i did and they said try changing over the cards but that does not work as the cards only work for the box its in, no other one, i need to change from the box downstairs to the one upstairs bt said they have to put me through to experts who know how to do this so i waited 30 minutes on hold then i had to go, and now i am on here hoping someone can help

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robo567
Aspiring Contributor
7,883 Views
Message 5 of 25

Re: Change Sky Viewing Card

I phoned btsports and waited 30 minutes and had to go there's to many on asking for help
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Distinguished Sage
Distinguished Sage
7,856 Views
Message 6 of 25

Re: Change Sky Viewing Card

you would be quicker swapping the cards and then phoning sky and getting them to repair the cards to the new boxes



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robo567
Aspiring Contributor
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Message 7 of 25

Re: Change Sky Viewing Card

that cost money and what you going to say to them?
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Distinguished Expert
7,840 Views
Message 8 of 25

Re: Change Sky Viewing Card

He means re-pair, not repair. You have to pair the box with the card. You either ask sky to do this, or you follow the new installation process if your skybox is connected to the phone line.
http://help.sky.com/tv/set-up-your-sky-tv/set-up-your-sky-box
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Distinguished Sage
Distinguished Sage
7,833 Views
Message 9 of 25

Re: Change Sky Viewing Card

Thnaks LS

 

sky re-pair cards all the time and only takes a few minutes



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robo567
Aspiring Contributor
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Message 10 of 25

Re: Change Sky Viewing Card

so if I call sky and say I need a re-pair they would do it there and then?
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