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alexr7285
Beginner
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Message 1 of 8

Change Viewing card number for BT Sport

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I am hitting a brick wall trying to change my viewing card number for BT Sport on Sky. I updated my address with Sky around 4 weeks ago. It was installed at new property last Tuesday and called up the same day to update BT with viewing card number. Found out on Wednesday it hadn't been accepted. On phone for hours back and forth from Sky to make sure address now identical which it now is! Sky account in my partners name. Been on phone Friday and yesterday (Monday) to no joy. Been escalated but heard nothing. Can someone please help! Complaint has been raised then it was closed and now re-opened, all very farcical. I just want it sorted.

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-Richie-
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Message 2 of 8

Re: Change Viewing card number for BT Sport

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Did you ask BT to update your address when you moved ? when viewing cards are swapped they check it matches the Sky system, if BT still have the old address the viewing card switch will fail.

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alexr7285
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Message 3 of 8

Re: Change Viewing card number for BT Sport

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Yep addressess all updated with both parties, double and triple checked.

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Moderator
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Message 4 of 8

Re: Change Viewing card number for BT Sport

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@alexr7285 there's a fraud prevention system in place that requires the addresses to be identical, if there is any mismatch then our ordering system will keep rejecting the new card details. These cases often need to be referred to a specialist team who normally take a couple of days to fix any issues.

Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll  be happy to help and make sure the correct processes have been followed.  You can find the link by clicking on my username.

Thanks

Neil

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alexr7285
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Message 5 of 8

Re: Change Viewing card number for BT Sport

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Neil,

Thanks for this - I have done as advised.

 

Cheers


Alex

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Moderator
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Message 6 of 8

Re: Change Viewing card number for BT Sport

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Hi @alexr7285 I called there but missed you, I was calling to ask if you're happy everything is now resolved?

alexr7285
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Message 7 of 8

Re: Change Viewing card number for BT Sport

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Yes super, thank you so much. Alex.
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Moderator
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Message 8 of 8

Re: Change Viewing card number for BT Sport

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@alexr7285 That's great, sorry about the delay in getting it sorted. 

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