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Message 1 of 10

Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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I’ve got a full house of green ticks on my device checker, but can’t seem to access this game on BT Sport Ultimate as expected.

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Message 2 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Same here, I’m casting it and no Ultimate or HDR.

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Message 3 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Not showing on my Firestick - but it is active on the Box Pro.

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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Message 4 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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I have today bought a Fire Stick 4K so that I may watch BT Sport Ultimate on my LG Oled 4K TV (was previously using an HD Chromecast). However, I can’t see BT Sport Ultimate anywhere in the app interface tonight, even though TVGuide and other schedulers indicate it is on BY Sport Ultimate today. Should I be able to see it as a channel to choose from on the ‘Channels’ tab? I can see every other channel. Or how do you get to the channel otherwise?

I have 9 ticks on the device checker so can’t see what the issue might be.

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Message 5 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Sorry about that guys - we had a major outage on our primary site, so had to failover to our backup. As a result, we had to disable Ultimate across all apps.
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Message 6 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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@DarrenDev will this be sorted for the UCL tonight?

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Message 7 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Yes, it's all sorted now @RandomPrecision1 - the cause of last night's outage has been identified and fixed. Normal service is resumed.
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Message 8 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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You sure? @DarrenDev Because it’s not working on my Apple TV 4K?

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Message 9 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Yep, I'm sure @ryancgray1 ... it's definitely live now. I don't have an Apple TV device, but I've just confirmed with one of my colleagues that it's running correctly.

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Message 10 of 10

Re: Chelsea v Juventus not available on BT Sport Ultimate on 4K Fire TV Stick tonight?

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Apple TV restart fixed it - thanks!
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