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Moderator
Moderator
684 Views
Message 41 of 50

Re: Chromecast Problem

Hi Everyone,

 

I'm really sorry about the delay getting back to you all regarding this issue. This is a known problem affecting a small number of customers and our app team are working on a fix. As soon as we have any further information we will post back here and I would like to apologise for any inconvenience caused to your BT Sport viewing in the meantime.

 

Thanks

Neil

Community ModeratorNeilO
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Distinguished Guru
Distinguished Guru
682 Views
Message 42 of 50

Re: Chromecast Problem

Well tonight (Friday ) casting using Chromecast working on both Android phone and IOS (IPad). Bt Sport apps.  Yesterday the Android phone casting was failing (did not try iOS app yesterday).

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freddie5
Aspiring Expert
679 Views
Message 43 of 50

Re: Chromecast Problem

Currently watching MotoGP practice, and it stops casting and errors at every ad break.

 

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Distinguished Guru
Distinguished Guru
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Message 44 of 50

Re: Chromecast Problem

Interesting ...  Casting on IPad watched football thru to half time and no issue with the half time advert breaks.  Switching to casting the MotoGP  on phone (android) yes had the cast fail on 2 consecutive advert breaks. Switching back to IPad and casting the MotoGP I then experience casting dropping during the next advert break. The Motogp was followed by a UFC program . that cast successfully through the next advert break.

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freddie5
Aspiring Expert
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Message 45 of 50

Re: Chromecast Problem

Any updates on this issue??

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Distinguished Guru
Distinguished Guru
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Message 46 of 50

Re: Chromecast Problem


@freddie5 wrote:

Any updates on this issue??


The last word was that the app team were working on it, so if it's still happening the answer will be that they haven't cured it yet. I'm asking the moderators if they think it's time for a reminder but wouldn't expect anything concrete before Monday at the earliest.

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Mallett94
Contributor
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Message 47 of 50

Re: Chromecast Problem

I think that this must be a device specific problem. I have never had any problems on any of the devices I have tried to use.

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Moderator
Moderator
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Message 48 of 50

Re: Chromecast Problem

Hi Guys,

 

I'm getting this chased up for you. It's unlikely that I'll get my answer today but I'll update you here as soon as I do during the week, hopefully tomorrow.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Resonance
Contributor
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Message 49 of 50

Re: Chromecast Problem

Just been watching the tennis and not had any problems with the stream dropping every ad break. The BT Sport Android app was updated today, so it looks like they've fixed the problem. Hopefully anyway.

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freddie5
Aspiring Expert
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Message 50 of 50

Re: Chromecast Problem

Thanks for the update on this issue BT, not. Typical BT customer care.

At least it seems to be working correctly again.
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