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rustylad
Beginner
2,392 Views
Message 11 of 29

Re: Chromecast incessant buffering

Distinguished Guru,

It has been far better this evening, there was some random buffering when i started watching the game at aprox 19:45 this evening, but since then it has been fine.

If it happens again i'll post back with details.

Thanks for replying though!

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rustylad
Beginner
2,360 Views
Message 12 of 29

Re: Chromecast incessant buffering

I watched the Hull v Chelsea game earlier on Ultimate and it was faultless.

So hopefully whatever was causing the buffering earlier in the week is now gone.

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Robin
Contributor
2,256 Views
Message 13 of 29

Re: Chromecast incessant buffering

Hello,

 

I, too am having the stuttering problem on Chromecast. So much so that I purchased a third generation CC and this works fine. I also have the exactly the same problem on my Samsung TV. Now, I was persuaded to purchase BT Sports because I was told I could watch it on my Samsung smart TV. This is has proved not to be the case. I would like some help resolving both issues, please. Every other app works perfectly on 1st Gen CC and TV. Come on BT sort it out!

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zulu17
Distinguished Guru
Distinguished Guru
2,245 Views
Message 14 of 29

Re: Chromecast incessant buffering

Hi @Robin 

on Samsung TVs there is a BT Sport App  that is available from the TVs Samsung Store dependent upon the Tv models (typically on models from 2015 onwards).

i am unclear as to whether you have a Samsung Tv that doesn’t have the Bt Sport app or whether the issue is that you have the app but have problem using it  or whether you are using a Chromecast device attached to the Samsung TV.

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Robin
Contributor
2,000 Views
Message 15 of 29

Re: Chromecast incessant buffering

Hello zulu17,

My Samsung TV has the bt sport app. It seems to stutter only during live events. Ad breaks and catch-up are fine
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Robin
Contributor
1,731 Views
Message 16 of 29

Re: Chromecast incessant buffering

Seen some posts on other forums stating the BT sport app just doesn't work. Why can't BT fix it?

 

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DarrenDev
BT Sport Expert
1,709 Views
Message 17 of 29

Re: Chromecast incessant buffering

@Robin Chromecast is supposed to automatically choose the video quality best suited to the network speed available, however for some people this doesn't seem to work properly resulting in frequent buffering. The logic for all this is written by Google, and isn't something we can directly control. It's also not something we see ourselves, which makes it harder to diagnose.
We'll soon be changing how Chromecast works, which will hopefully fix this issue as well. If it doesn't, it'll at least put us in a better position to properly report the issue to Google for investigation.
In the meantime, I can only apologise for the inconvenience.
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Messi
Beginner
1,448 Views
Message 18 of 29

Re: Chromecast incessant buffering

Did you manage to fix the BT Sport issue as it is occurring very often and you posted this reply a month ago.

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DarrenDev
BT Sport Expert
1,445 Views
Message 19 of 29

Re: Chromecast incessant buffering

An improvement for some devices will be coming in mid September. It's going to be a while before we can do anything more on the rest.

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GavinDunn
Beginner
1,070 Views
Message 20 of 29

Re: Chromecast incessant buffering

Any further update on this issue as stll happening today

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