An update: we are able to reproduce this ourselves and are working with Google to find a fix.
| BT Sport Expert | JamesD | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the thumbs up next to a reply to say thanks | Help guide to using the community? Click below |
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| I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, primarily with BT Sport App and website queries. Go here for more info. | ||
An update for you:
- Google have accepted the case and have someone working on it - when we know more about their fix we'll post an update here. We've seen them get some fixes out pretty quickly in the past - and this is easily reproduced which is massively helpful for them figuring out what's going in.
- In the meantime we're disabling the 'digital ad insertion' for this weekend on Chromecast: for live events on the Sport Digital streams we substituate 'broadcast ads' i.e. the adverts in the normal TV channel output which are the same for all viewers, with digital equivalents which can be unique per viewer. If you have a white blob at the top-right of the picture during an advert it's broadcast ad, if you don't it's a 'digital' advert. Google appear to have changed something in their latest hardware/software which causes this sound problem when the substitution happens.
| BT Sport Expert | JamesD | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the thumbs up next to a reply to say thanks | Help guide to using the community? Click below |
| | |
| I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, primarily with BT Sport App and website queries. Go here for more info. | ||
