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Brads42
Aspiring Contributor
2,092 Views
Message 31 of 83

Re: Chromecast sound problem ADVERTS!

Same as above, not looking like HD to me now. Noise has gone , think I’d prefer a better picture though.

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GF1
Beginner
2,066 Views
Message 32 of 83

Re: Chromecast sound problem ADVERTS!

Same problem here too. Sound is now working but it looks like frame rate has changed. Please can someone look into as it is not good watching football like this. Thanks
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benshaw627
Aspiring Contributor
2,050 Views
Message 33 of 83

Re: Chromecast sound problem ADVERTS!

it looks awful with any motion processing on, make sure you turn this off on your tv if your getting the issue where the ball seems to flash or dissapear but I think were have to wait until Monday before they fix it.
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timbo1963
Aspiring Contributor
2,025 Views
Message 34 of 83

Re: Chromecast sound problem ADVERTS!

I’ve got a solid white square in the top right of my tv screen, was a outline of an oblong before! Picture quality definitely not as good too.
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BT Sport Expert
BT Sport Expert
1,967 Views
Message 35 of 83

Re: Chromecast sound problem ADVERTS!

We're investigating this drop in picture quality on chromecast- we may have to temporarily turn back on the Ad Insertion whilst we get that resolved.

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BT Sport Expert
BT Sport Expert
1,824 Views
Message 36 of 83

Re: Chromecast sound problem ADVERTS!

Latest update: Google have found the problem - it's with their software audio decoder. They're going to provide us with a build to test with ASAP but the final fix will have to be part of a platform release (i.e. firmware release). The eta for that 4-6 wks.

In the meanwhile we're looking at ways to address the degraded video quality which is caused by a combination of a 5MB bitrate cap that standard Chromecasts have (not the Chromecast Ultra) and a difference between the advertised bitrate of our normal & ad-substituted streams at around the 5MB mark.

Apologies folks - we're getting there...

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timbo1963
Aspiring Contributor
1,810 Views
Message 37 of 83

Re: Chromecast sound problem ADVERTS!

Good news thanks! Do you get a better picture with a chromecast ultra with a 4K tv?
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BT Sport Expert
BT Sport Expert
1,769 Views
Message 38 of 83

Re: Chromecast sound problem ADVERTS!

Yep - Chromecast Ultra should go all the way up to the 6.5Mbps 1080p @ 50fps stream if your broadband is up to it.

That's our top bitrate at the moment - but the Ultra will future-proof you for any additional/even higher quality stuff that may be introduced e.g. 4k & HDR

Community ModeratorJamesD
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kaize
Beginner
1,698 Views
Message 39 of 83

Re: Chromecast sound problem ADVERTS!

Hi James. The problem is there today. Wasn't their a temporary solution put in place. It was horrendous for today's game.
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timbo1963
Aspiring Contributor
1,690 Views
Message 40 of 83

Re: Chromecast sound problem ADVERTS!

Yeah same here. Had to mute the ads before it made my ears bleed
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