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Captmarsh
Beginner
690 Views
Message 51 of 83

Re: Chromecast sound problem ADVERTS!

There are a couple of things I am still confused about with this issue.
My Chromecast works perfectly with EVERY other app EXCEPT BT SPORT so why is this a Chromecast issue requiring a firmware update and not a BT SPORT app issue?
Why are BT Sport the only app I use that CHARGES for the casting ability?
When will BT SPORT ever accept any responsibility for anything especially being as they are the ones charging us to cast their app?
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Dashwoodc
Newbie
684 Views
Message 52 of 83

Re: Chromecast sound problem ADVERTS!

Just registered in this community to add my voice to how infuriating this noise is. BT please fix ASAP. This is a BT sport app issue as this doesn’t happen on anything else I chromecast
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benshaw627
Aspiring Contributor
668 Views
Message 53 of 83

Re: Chromecast sound problem ADVERTS!

Just because it only happens on bt sport does not mean that the issue is bt, the fix will apparently come with a firmware update on the chromecast which suggests it is Google’s end, the problem we have is that if it’s just BT sport that is causing the issue then google are not going to be in any rush to push out the firmware update. I’m not sure what percentage of people with chromecast use bt sport probably a large percentage of the uk users but it’s probably a low percentage when you consider the worldwide users and the firmware update will be pushed out worldwide. 

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Taylor1874
Newbie
666 Views
Message 54 of 83

Re: Chromecast sound problem ADVERTS!

By the sounds of it having read the thread...it used to work fine, BT made changes and now it doesn't. That's Google's fault though 😕

Just a shame BT have the Champions League or I wouldn't have to bother with them at all. For the price, the now tv sports package is streets ahead in terms of content
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timbo1963
Aspiring Contributor
654 Views
Message 55 of 83

Re: Chromecast sound problem ADVERTS!

Yeah this is annoying to say the least but a fix is on the way. I have Sky Sports through NowTV and it is great.
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Distinguished Guru
Distinguished Guru
471 Views
Message 56 of 83

Re: Chromecast sound problem ADVERTS!


@Dashwoodc wrote:
This is a BT sport app issue as this doesn’t happen on anything else I chromecast

How then do you explain that it doesn't happen with the first generation Chromecast (looks like a memory stick)?

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narabdela
Aspiring Contributor
459 Views
Message 57 of 83

Re: Chromecast sound problem ADVERTS!

 

 

That's certainly an interesting point pottyperson, but I'm afraid that I don't approve of rep begging.

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Andygoz
Contributor
423 Views
Message 58 of 83

Re: Chromecast sound problem ADVERTS!

I also have this chromecast adverts sound problem.

It doesn't occur with any other app or use of the chromecast at all.

Its incredibly specific to ad breaks, as others have mentioned I have to go through the frankly ridiculous process of muting the ad break volume each time.

get it sorted.
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Captmarsh
Beginner
416 Views
Message 59 of 83

Re: Chromecast sound problem ADVERTS!

The reason it doesn't affect the first gen Chromecast is simply because it is a different device.
The issue does exist and is specific to the BT sport app.
I could live with it if I wasn't being charged every month by BT just for the option to cast. I'd be pretty angry too if I was one of the advertisers paying good money for these adverts.
My experience with BT as a whole over the last 10 years is their inability to take any responsibility for anything and their uncanny knack of putting the blame elsewhere.
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Distinguished Guru
Distinguished Guru
382 Views
Message 60 of 83

Re: Chromecast sound problem ADVERTS!


@Captmarsh wrote:
The issue does exist and is specific to the BT sport app.

No, it's specific to the second gen Chromecast. Have a look at Messages 28, 36 & 45 above for enlightenment.

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